Practice Set 2 — Complaining about a service
Task 1 · Writing an Email — a realistic situation requiring a 150-200 word email: complaint, request, apology, recommendation, cancellation, workplace or neighbourhood issue
Writing Task 1W1-02Intermediate
150-200 wordsComplaining about a service
You paid a cleaning company to deep-clean your apartment before a family visit. The team arrived two hours late, missed several rooms, and left a stain on the carpet.
Write to: The customer service manager of the cleaning company · Formal tone
Write an email to the manager of the cleaning company to complain and ask for a solution.
Write an email of 150-200 words. Read the situation, then write to the person named. Cover every required point, keep the tone appropriate, and organise your email into short paragraphs. You have 27 minutes for Task 1.
You must include:
- Give the details of the booking
- Describe what went wrong
- Explain how this affected you
- State what you want the company to do
27:00
0 words · target 150-2000 characters
- 1Greeting
- 2Opening purpose
- 3Point 1
- 4Explanation
- 5Point 2
- 6Explanation
- 7Point 3
- 8Explanation
- 9Closing