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Task 23 · Complaining about a restaurant experience

Task 1 · Writing an Email — a realistic situation requiring a 150-200 word email: complaint, request, apology, recommendation, cancellation, workplace or neighbourhood issue

Writing Task 1W1-23Intermediate
150-200 words

Complaining about a restaurant experience

You booked a table for a birthday dinner. The table was not ready, one meal arrived cold, and the bill included items you did not order.

Write to: A restaurant manager · Formal tone

Write an email to the restaurant manager about your experience.

Write an email of 150-200 words. Read the situation, then write to the person named. Cover every required point, keep the tone appropriate, and organise your email into short paragraphs. You have 27 minutes for both writing tasks in the real test; aim for about 15 minutes here.

You must include

  • • Give the date and details of your visit
  • • Describe the three problems
  • • Explain why the occasion mattered
  • • Say what you would like the restaurant to do

Question 23 of 30

Every question is prewritten and always available — no AI credits needed.
  1. 1. Greeting
  2. 2. Opening purpose
  3. 3. Point 1
  4. 4. Explanation
  5. 5. Point 2
  6. 6. Explanation
  7. 7. Point 3
  8. 8. Explanation
  9. 9. Closing
13:00
0 words · target 150-2000 characters