Practice Set 6 — Requesting a refund for a damaged product
Task 1 · Writing an Email — a realistic situation requiring a 150-200 word email: complaint, request, apology, recommendation, cancellation, workplace or neighbourhood issue
Writing Task 1W1-06Intermediate
150-200 wordsRequesting a refund for a damaged product
You ordered a coffee machine online. It arrived with a cracked water tank and it leaks when you use it. The store's website has no refund form.
Write to: The online store's support team · Formal tone
Write an email to the online store requesting a refund.
Write an email of 150-200 words. Read the situation, then write to the person named. Cover every required point, keep the tone appropriate, and organise your email into short paragraphs. You have 27 minutes for Task 1.
You must include:
- Give your order details
- Describe the damage
- Say what you have already tried
- State the refund or replacement you want
27:00
0 words · target 150-2000 characters
- 1Greeting
- 2Opening purpose
- 3Point 1
- 4Explanation
- 5Point 2
- 6Explanation
- 7Point 3
- 8Explanation
- 9Closing